We do not have a specific location yet, but please stay tune.
Frequently Asked Questions
If you can’t find the answer you’re looking, please drop us an email at [email protected] or message us on iMessenger via Vitruvian Man’s Facebook Page.
Feel free to leave feedback, ask questions about your order, our products, our website, or just Vitruvian Man in general. We believe regularly touching base with you will help us serve you and your skin better, so feedback is much appreciated!
Shopping
Yes. We do currently offer some samples (while stock last). Please contact [email protected] for more information, shipping cost may apply.
Yes we do! We are always happy to work with corporate clients. Get in touch directly with us at [email protected]
Our newsletters are the best place to receive offers and promotions. If you’re not already signed up, you can sign up here.
To redeem a promotional code, simply enter a valid Vitruvian Man code into the ‘PROMOTIONAL CODE’ section at check out. Please note only one promotional code can be used per order. Promotional codes do not apply to already reduced items.
Yes we can! We are more than happy to answer any questions you may have about our products. The best way to get in touch with us via email [email protected].
Yes it is! When you order online with us, we use Secure Socket Layer (SSL) encryption technology so you can be assured that your order will be placed safely and securely.
In order for encryption to take place, your browser must have the SSL protocol. We recommend using the most recent version of either Google Chrome, Mozilla Firefox or Internet Explorer.
Payments on our website are made through Paypal or Stripe for fast, secure and reliable payment. We accept all major credit card.
Products
Our products are made of EcoCert certified ingredients and 100% natural ingredients. The finished products are not certified organic but the organic ingredients we use are certified organic.
We are free from parabens, phenoxyethanol, synthetic colours and fragrance. No alcohol, silicones nor animal ingredients. No petrochemicals, PEG/PPG, EDTA, MEA, TEA, DEA. No GMO. Product not tested on animals.
No. None of our products are tested on any animals. We will NEVER.
Yes – all of them are. We do not use any animal based ingredients. And of course no testing on animals, which is luckily (and about time) now a rule in the EU. We are in the process of getting Vegan certification, you will be first to know once we get it.
Yes! We care for you and our environment, all materials are recyclable. You can send us the empty containers and the packaging, we will gladly recycle it for you.
Of course! Although we specifically designed the product with you in mind, we have had feedback from satisfied female customers.
There are no nut or nut related ingredients in our products. To be certain, it is best to seek advice from your doctor.
All of our products are dermatologically tested, and during the tests, none of the subjects had any kind of reaction to our products.
Some of the customer feedback we have had so far is that people with different skin conditions like Eczema, Rosacea and Psoriasis, have found our products good to use, however that is only customer feedback. We do not have any medical claim and have not done any medical research on it.
You can test our product on a small patch of skin just to be sure. Of course if there’s any irritation, stop using the product immediately. When in doubt, ask your doctor.
It is actually quite the opposite. It is an ingredient commonly used in the industry in creams and products to soften and condition the skin. It also called a “fatty alcohol” and is in the products to stabilize the emulsion.
Germany. Vitruvian Man is formulated with our chemists in Hamburg Germany, then manufactured and packaged in Baden Baden Germany. We aim for the highest quality possible for you.
You can view the ingredients by clicking on the ‘Ingredients’ drop down on each product page. The ingredients are also listed on the packing box of each product.
Order
We aim to dispatch orders within 1 to 2 working days. You can also check your order by logging in to your account, simply click “My Orders” from your account dashboard.
If you wish to change or cancel an order please send an email to [email protected] as soon as possible. If you have sign up for an account, head over to your account dashboard to change the order.
To place an order, select the item in the item and quantity you prefer. Add to cart these items, checkout and follow the payment instructions onscreen.
If you’ve a discount code/gift voucher, simply key in the information at the checkout point.
Our apologies from the trouble. Please get in touch by sending an email to [email protected] and we’ll pick up the incorrect items and get replacements to you as soon as possible.
Please check ‘My Orders’ for full information regarding delivery times. If you still haven’t received your order after the delivery period has ended, then please get in touch by sending an email to [email protected]
Our apologies for faulty products. Please get in touch by sending an email to [email protected] and we’ll pick up the incorrect items and get replacements to you as soon as possible. Please note we may arrange to collect the faulty goods or ask for you to provide a photograph for our own quality control investigations.
Delivery times vary depending on where you are, and which delivery option you selected when placing your order. All orders aim to be processed within 1 – 2 days. For full details about delivery times, please visit our Order & Delivery page.
My Account
We respect your privacy. The information you provide will not be given to any third party without your express consent. Read our Privacy Policy for additional information.
We provide unsubscribe links in all of our mailings.
To update your contact details, log in to your account and select “Account Details”. To change, add or delete delivery addresses simply select “Addresses” from the menu on the left-hand side.
If you have forgotten your password, click on the forgotten password link on any log in page, then enter your email address where prompted on the log in page. We will then email you a link that you can use to change your password.
Delivery
For more information about deliveries, please see our Order& Delivery Page.
Yes we do! Please see our Order & Delivery page for full details.
It will depend on which part of the world you order from, we strive to deliver our products to you as fast as you want it. There are shipping option available before you check out. Please see our Order & Delivery page for full details.
If you need to make any changes to your order, please email [email protected] or Please login to your My Account to do so, click Addresses > Edit in the address area. Please note return option is not available once the order has been shipped to you.
We ship globally and all the prices are on our website.
Returns
Unfortunately, we do not accept returns or exchange at this time. Please drop us an email at [email protected] if you have any questions.
If we make a mistake on your order, please accept our apologies in advance – we must have been too excited to share all of our other amazing products with you. Please contact us as soon as possible at [email protected] so we can make the wrong right again.
Replenishment Service
Yes absolutely! You always have complete control over your deliveries. You can change your delivery frequency and quantity in the My Account section when you login to your account.
Changes to order can be made anytime up to 48 hours before your next order is supposed to be processed. However, there will be no return once the order has been shipped to you.
Please login to your My Account and go to Subscriptions. View the subscription and click on ‘Change Payment’ to do so. Please note there will be not return once the order has been shipped to you.
Please login to your My Account and go to Subscriptions. View the subscription and click on “Change Address” to do so. Please note there will be not return once the order has been shipped to you.
Skip a delivery or cancel future orders can be made any time up to 48 hours before your next order is supposed to be processed. Please login to your My Account and go to Subscriptions. View the subscription and you will be able to cancel. Please note there will be not return once the order has been shipped to you.
At the REPLENISH page, you can select your desired delivery frequency and then click ‘SUBSCRIBE’. Once you have selected your delivery frequency, it will automatically tell you when your next shipment is.
You will not have to worry about that, you will enjoy free shipping once you have sign up for our replenishment plan.
Replenishment service allows you to tell us which item you want delivered to you and how often. This way you will not have to worry about running out of Vitruvian Man products.
You get a discount up to 10% off when you request for replenishment service.
Your first order will be ship within 7 business days. All future orders will be processed depending on the frequency you chose. For example, if you place your initial order on 10th March and choose a 2 months delivery frequency, the next order date will be 10th May and the order will ship within 2 – 7 business days.
Your order will only be billed to the credit card used to create the replenishment. Your credit card will be charged on the 1st of each month, depending on the frequency of replenishment you picked. You may cancel any order up to 48 hours before the next order processing date.
For example, if you place your initial order on 10th January and choose a 1-month delivery frequency, the next order date will process on 1st of February and your credit card on file will be charged on 1st February. Once the transaction is successful, your products will then be ship to you within 2 – 7 business days. For next day deliver option, please contact us via email [email protected].
Changes to order can be made any time up to 48 hours before your next order is supposed to be processed. Please login to your My Account and go to Subscriptions, please note there will be not return once the order has been shipped to you.